Terms, in plain English.

Last updated October 2026.

The service

StarCrew Reviews sends review-request texts to your customers, sorts their responses through your smart link, and helps you manage Google reviews. $59 per month, per location. Cancel anytime from your billing page — you keep access until the end of the billing period. No contracts, no cancellation fees, no partial-month refunds.

Your responsibilities

Only text real customers. You may only send review requests to customers who gave you their phone number in the course of doing business with you. No purchased lists, no cold outreach, no spam. You're responsible for complying with the Telephone Consumer Protection Act (TCPA) and any other laws that apply to texting your customers.

Be honest. Don't offer payment or discounts in exchange for positive reviews — that's against Google's policies and ours.

Keep your login safe. You're responsible for what happens under your account.

What we can do

If an account sends spam, texts non-customers, or abuses the service, we can suspend or cancel it. We'll refund the current month if we cancel you for anything other than abuse.

The fine print

The service is provided "as is." We do our best to keep it running, but we can't promise uninterrupted uptime, and we're not liable for reviews you do or don't receive. Google controls its own review platform — we just make it easier for your customers to get there.

Changes

If these terms change in a way that matters, we'll email you before it takes effect.